It is typically used by the parents of young children and recognised carers of adults. The proxy is given their own online access account (rather than using the patient’s login details). Proxy access was developed to allow someone other than the patient to access and manage parts of their GP online services account. Further information is available in another guide Data Security Protection Toolkit (DSPT) and NHSmail guidance. You can use the guide to set up your own local process and procedures.īefore proxy access for care home staff can be set up, the care home must have a secure email system and preferably the NHSmail system.
This guide has been put together by NHSX, following a trial between five care homes and nine GP practices. The GP IT systems which allow proxy access to be set up for care homes are EMIS and TPP, Microtest and Vision Health does not have this function at present. General medical practices are encouraged to seek support and guidance (where available) from their local Clinical Commissioning Group or Integrated Care System leads. Where GP/GP practice lead is stated throughout the documentation, this may be an individual general practitioner or is more likely to be a member/s of the wider PCN team/s, for example, clinical pharmacists or pharmacy technicians. The language used is focussed to the main audience of each section of information, you can assume that the resident and patient are the same person. This is called ‘proxy access’ throughout.Įach organisation refers to individuals in a different way, for care homes they are referred to as residents and in GP practices and community pharmacies as patients. This guide is intended to support best practice for CQC registered care homes and GP practices and pharmacists to work together to allow care home staff to order online repeat medication on behalf of residents. Ordering repeat prescriptions this way is now well established in many GP practices. increase choice and convenience for patients.Since 2005, patients have been able to use online services for booking appointments, ordering repeat prescriptions, and viewing information their GP practice holds about them in their patient record. Ordering medication using proxy access: Guidance for care homes, GP practices and community pharmacies GP online services Ordering medication using proxy access: Guidance for care homes, GP practices and community pharmacies.Living well, ageing well and tackling premature mortality.